Returns & Refunds
Last updated: [EFFECTIVE DATE]
We want you to be happy with your purchase. If something isn't right, here's how we can help.
[30]-day guarantee
If you are not satisfied with a product, you can ask for a refund within [30] days of delivery. This applies to your first purchase of each product, limited to [one unit per product].
How to request a return or refund
- Call us at [PHONE] within [30] days of delivery. Have your order number ready.
- We will confirm whether the item needs to be sent back and give you return instructions.
- If a return is required, ship the item to the address we give you. Returns sent without contacting us first may not be accepted.
Refunds
Approved refunds go back to your original payment method within [5–10] business days after approval or after we receive your return. Your bank may need extra time to post the credit. Original shipping charges are [not refundable] unless the return is due to our error.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or is not what you ordered, call us within [7] days of delivery. We will send a replacement or issue a full refund, including shipping, at no cost to you.
Items we cannot accept
- Items bought more than [30] days ago.
- Items bought from other retailers or marketplaces. Please contact the seller.
- Gift cards.
- [OTHER EXCLUSIONS, E.G. CLEARANCE OR FINAL-SALE ITEMS]
Cancellations
To cancel an order, call us as soon as possible. We can cancel orders that have not shipped yet. Once an order ships, it follows the return process above.
Questions
Call us at [PHONE]. See also our Shipping Policy and Terms of Service.